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Terms & Conditions

The Lilac Dragonfly (aka TLD Jewellery) is owned and run by Sarah Barry in Jersey (Channel Islands) and is registered  with the Jersey Financial Services Commissions's Companies Registry.  Images and content on this site must not be reproduced without express permission.  By using this website, you are agreeing to the Terms and Conditions set below.

Products

 I try to represent my products as realistically as possible but due to various reasons such as monitor colour settings, colour reproduction and the handcrafted nature of my work, some items may appear to differ very slightly from the photographs shown.  I have very high quality control standards and am confident you will love your Dragonfly purchase!!

The Lilac Dragonfly only uses sterling silver from a reliable UK supplier.  Sterling Silver items are stamped 925 but not hallmarked as they are under the 7.78g weight and Jersey does not fall under The UK Hallmarking Act 1973.  More details here.

PLEASE NOTE - Dragonfly jewellery is NOT suitable for children under 5 due to very small parts. 

Prices

All prices are in GBP and are subject to change at any time due to the fluctuations in the cost of sterling silver.

Orders

Place an order by selecting your required item and placing it in the basket

Your order may not be accepted due to but not limited to the following reasons below:

i) The item you have ordered is out of stock

ii) We cannot authorise your payment or have reasonable grounds to suspect your payment may be fraudulent

iii) There has been a pricing or product description error

iv) There is a system or procurement failure

v) You have failed our customer validation checks

When you place an order you will receive an email confirming the details of your order. This email is not confirmation that your order has been accepted by us.

Your order will only be accepted by us once your goods have been dispatched.

All items, are made to order, with the exception of named Doodle Pendants and the Ready to Post collection.  I aim to make and dispatch every item within 3 working days.  This can be longer during busy times, for example; Christmas, Valentines Day and Mothers Day where it may be 5-6 working days.  I will email when I receive your order and let you know when you can expect your items.  All items over £12 are gift boxed in gift boxes.  These can also be purchased separately.      

Please note:  Hand stamped items may take up to 5 working days to make due to the time it takes to stamp each piece.

The Lilac Dragonfly uses PayPal  for safe and secure transactions.  This means that I do not see or keep records of your card/account details.

Postage costs

Standard UK Postage & packing is FREE!   Delivery is arranged through Jersey Post/Royal Mail, please allow 3-4 working days.  Please note I always use a signed for service for your peace of mind!   I also offer Special Delivery for £6.95. PLEASE NOTE: Items that are sent signed for and are not collected or refused delivery will not have postage costs refunded.  A redelivery fee will be charged before an item is resent.  All signed for orders are tracked by myself and I will email if an item is waiting for collection.

International postage rates are £6.95 under £50 and £8.95 over £50. 

UK VAT

UK VAT is 20% and is applicable on all goods imported into the UK from outside the EU.  Jersey Mail offer a service where the VAT can be paid in advance when the item is posted.  This will save you getting an £8 charge from the Post Office (the charge is for a letter informing you that VAT is payable on your item), it also saves a delay on you receiving your parcel.  The VAT is included in the price you see on each item.  

Dragonfly accepts no responsibility for any  local taxes and/or customs charges.

Privacy

I take your privacy very seriously and I NEVER sell or pass any personal details on to any third party.

 Cookies

Not only are they delicious biscuits (my favourites are chocolate chip), cookies are also small text files that are placed on your computer by websites that you visit. They are widely used in order to make websites work, or work more efficiently, as well as to provide information to the owners of the site. To find out more and see how to block cookies please visit this website.       

 This website uses 'performance cookies'. These cookies collect information about how visitors use a website, for instance which pages visitors go to most often, and if they get error messages from web pages. These cookies don’t collect information that identifies a visitor. All information these cookies collect is aggregated and therefore anonymous. It is only used to improve how a website works. By using this website, you agree that these types of cookies can be placed on your device. 

 Contact

Email: sarah@tldjewellery.co.uk  

 Tel: 07700778021  


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